CASE STUDY 02 · QUALITY MANAGEMENT
Enterprise-grade quality infrastructure, built for a team without a quality department
Client: Prestige beauty manufacturer
Industry: Beauty & Personal Care
Platform: Claude Code (Anthropic)
Scope: Quality Management
A 6-skill system covering complaint intake, corrective actions, lab findings, and batch state - for a team managing quality part-time.
9 SOPsRatified and wired into a system watching five quality thresholds continuously.
Situation
SOPs sat unmanaged in cloud storage. Complaints arrived through multiple channels with no structured intake, and no system linked a complaint trend to a formulation review.
Approach
A router plus five skills: complaint trend tracking, corrective-action coordination, lab findings, batch lifecycle with explicit hold/release confirmation, and a monthly dashboard - checked against nine ratified SOPs.
Results
- Complaint-to-action handoff fires automatically at threshold
- Batch state carries a full audit trail
- Five quality thresholds monitored continuously
MORE CASE STUDIES
