CASE STUDY · ORG-WIDE ROLLOUT
Building an AI operating system across five departments
Client: Prestige beauty manufacturer
Industry: Beauty & Personal Care
Platform: Claude Code (Anthropic)
Scope: Org-wide, multi-brand
A high-growth beauty brand replaced fragmented, manual operations with one AI intelligence layer - a system per department, one shared backbone underneath.
37+custom AI skills deployed across six operational systems, replacing 35+ manual processes.
Situation
A lean team ran the full product lifecycle - formulation, regulatory, manufacturing, quality, fulfillment - across five departments that didn't talk to each other.
Approach
A custom AI operating system built on Claude Code: specialized skills and routers per department, sharing one source of truth. Six systems went live, including Product Development, Purchasing, Quality, and Regulatory.
Results
- 35+ manual processes replaced across 6 systems
- 22+ scheduled automations running unattended
- 9 SOPs ratified and wired into quality and regulatory systems
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